Contact Us
A question, a partnership request, or simply want to know more? Fill out the form below or write to us directly. Our team will get back to you as soon as possible.
Kit Linge France
4, Plan du Negacat
Le Rio
34970 LATTES
Tel : 06 72 00 32 36
Contact
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Frequently Asked Questions (FAQ)
Your go-to resource for answers to common questions about our disposable linen and welcome kit sales business. We have compiled a list of frequently asked questions to make your shopping experience as smooth as possible. If you cannot find the information you are looking for, please do not hesitate to contact us via our contact form for personalized assistance.
What do I do if I don't receive my order?
amine2025-06-29T11:36:31+00:00Once your order has been shipped, you will receive a tracking link provided by our carrier. If you do not receive your package or need assistance, please do not hesitate to contact us via the contact form.
Do you offer discounts?
amine2025-06-29T11:36:10+00:00Yes, we apply discounts of 8% for purchases of €500 excluding tax (€600 including tax) and 12% for purchases of €950 excluding tax (€1140 including tax).
Discounts are applied automatically to your cart when you place your order.
I am an administration: how do I proceed with payment?
amine2025-06-29T11:35:30+00:00When placing your order, select "bank transfer" as the payment method, then make the transfer to our company's bank account (RIB). Once payment is received, your order will be shipped.
What payment methods are accepted?
amine2025-06-29T11:35:04+00:00We accept payments by credit card, bank transfer, PayPal, Apple Pay, and Google Pay.
From what amount are shipping costs free?
amine2025-06-29T11:29:45+00:00Shipping costs are free for orders over €175 excluding tax (€210 including tax).
Can I pick up my order via Click & Collect?
amine2025-06-29T11:30:15+00:00Yes, Click & Collect pickup is available at our premises in Lattes, after you have placed your order online.
Can we buy directly on site?
amine2025-06-29T11:30:49+00:00No, all orders must be placed via our website.
Which carriers do you use?
amine2025-06-29T11:32:14+00:00We use GLS, with an estimated delivery time of 1 to 3 business days.
Do you deliver outside of France?
amine2025-06-29T11:32:30+00:00Yes, we can deliver to Europe. To do so, please send us a request via the contact form to obtain a personalized quote.
