FAQ
Do you offer any discounts?
Do you offer any discounts?
Yes, we apply discounts of 8% on purchases of €500 excl. VAT (€600 incl. VAT) or more, and 12% on purchases of €950 excl. VAT (€1140 incl. VAT) or more.
Discounts are automatically applied to your cart when you place your order.
I am an administration: how do I make a payment?
I am an administration: how do I make a payment?
When placing your order, select the "bank transfer" payment method, then make the transfer to our company's bank account. Once payment is received, your order will be shipped.
What payment methods are accepted?
What payment methods are accepted?
We accept payments by credit card, bank transfer, PayPal, Apple Pay, and Google Pay.
From what amount is shipping free?
From what amount is shipping free?
Shipping is free for orders over €175 excl. VAT (€210 incl. VAT).
Can I collect my Click & Collect order?
Can I collect my Click & Collect order?
Yes, Click & Collect pickup is available at our premises in Lattes after placing your order online.
Can I buy directly on site?
Can I buy directly on site?
No, all orders must be placed through our website.
Which carriers do you use?
Which carriers do you use?
We use GLS, with an estimated delivery time of 1 to 3 business days.
Do you deliver outside France?
Do you deliver outside France?
Yes, we can deliver to Europe. Please send us a request via the contact form to receive a personalized quote.
